1. Who We Are
Freezonite Consultancy (“Freezonite”, “we”, “us”, or “our”) is a consultancy based in Lusaka, Zambia. We provide advisory, training, and capacity-building support in data protection, privacy governance, cybersecurity governance, regulatory compliance, and related areas.
This Privacy Policy explains how we handle personal information collected through our public website, contact forms, training booking enquiries, and direct email or phone enquiries. The website does not provide public user accounts, and visitors do not need to create an account to browse the site.
2. Personal Information We Collect
We collect limited personal information that you choose to provide to us, including:
- your name;
- email address and phone number;
- organisation name and role, where provided;
- the nature of your enquiry;
- training session or booking enquiry details;
- any other information you include in a message, email, or phone enquiry.
If you contact us about a training session, we may collect information needed to respond to the enquiry, such as preferred session, number of attendees, organisation, delivery format, and related contact details.
3. Contact Forms, Training Forms, Email, and Phone Enquiries
When you submit a contact form or training booking enquiry, we use the information provided to understand your request, respond to you, arrange follow-up communication, and provide information about relevant Freezonite services or training sessions.
If you contact us by email or phone, we may keep a record of the enquiry and our response for service, administrative, and compliance purposes.
4. Website Analytics and Cookies
Our website may use basic technical cookies required for website operation, security, or WordPress administration. These are not used to create public visitor accounts.
We may also review limited website analytics or server log information, such as pages visited, browser type, general device information, referring pages, and IP address. This information helps us maintain the website, understand general usage, and improve the visitor experience. If additional analytics tools are introduced, they should be configured in a way that is proportionate to the public nature of the website.
5. Why We Use Personal Information
We use personal information for practical and legitimate purposes connected with our consultancy work, including to:
- respond to enquiries and requests;
- manage training booking enquiries;
- communicate about Freezonite services, training, or advisory engagements;
- maintain records of enquiries and correspondence;
- operate, secure, and improve the website;
- comply with applicable legal, regulatory, or administrative obligations.
6. Legal and Compliance Basis
Freezonite handles personal information in line with applicable Zambian data protection principles, including the Data Protection Act, No. 3 of 2021. In plain terms, we aim to collect only information that is relevant, use it for clear purposes, keep it secure, and retain it only for as long as reasonably necessary.
Depending on the situation, we may process information because you asked us to respond to an enquiry, because it is necessary for an advisory or training-related request, because we have a legitimate business reason to communicate with you, or because we need to comply with a legal or administrative obligation.
7. Who We May Share Information With
We do not sell personal information. We may share information only where reasonably necessary, including with:
- Freezonite personnel or authorised representatives who need it to respond to your enquiry;
- professional advisers, consultants, or service providers supporting our operations;
- website hosting, email, form-processing, security, or IT service providers;
- training delivery partners where this is relevant to a training enquiry;
- regulators, authorities, or other parties where required by law.
Where service providers are used, they are expected to handle information only for the relevant service purpose and with appropriate confidentiality and security safeguards.
8. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Contact and training enquiries may be retained for a reasonable period to manage follow-ups, maintain business records, resolve queries, and meet legal or administrative requirements.
Information that is no longer required should be deleted, anonymised, or securely archived where appropriate.
9. Data Security
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure. No website or email system can be guaranteed to be completely secure, so visitors should avoid sending highly sensitive information through public contact forms unless specifically requested through an appropriate channel.
10. Your Rights
Subject to applicable law, including Zambia’s Data Protection Act, No. 3 of 2021, you may have rights to request access to your personal information, ask for correction of inaccurate information, request deletion where appropriate, object to certain processing, or ask questions about how your information is handled.
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before acting on a request.
11. Cross-Border and Third-Party Services
Some website, hosting, email, security, or external service providers may process or store information outside Zambia. Where this occurs, we aim to use service providers and practices that support appropriate confidentiality, security, and data protection safeguards.
The website may link to third-party sites, including the Freezonite e-learning portal. Those sites may have their own privacy notices and terms, and visitors should review them when using those services.
12. Contact Details
For privacy questions or requests, contact:
Freezonite Consultancy
Lusaka, Zambia
Email: info@freezonite.co.zm
Phone: +260 765 676 526
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, or applicable requirements. The updated version will be posted on this page.
Last updated: 22 May 2026